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Echo Boxes Online Website and Online Store

Terms and Conditions

Last Updated: April 1, 2024

  1. Overview
    1. The Echo Boxes Online website, located at www.boxesonline.com.au (Website), ¬is owned, controlled and operated by Echo Cartons Pty Ltd (ACN 076 823 419) (Echo Boxes Online, we, our, and/or us).
    2. As a condition of using our Website, you agree to the following terms and conditions (Terms) and to be legally bound by these Terms.
    3. If you do not agree with the Terms, you should stop using the Website.
    4. Echo Boxes Online has the right to vary the Terms at any time and without notice to you. You agree that it is your responsibility to be aware of any changes made to the Terms, and by continuing to use the Website you agree to be governed by the Terms as varied from time to time.
    5. If you have any queries about the Website or these terms and conditions, a problem or complaint, then you should contact a representative from the Echo Boxes Online team via info@boxesonline.com.au.
  1. Artwork Policy, Warranties and Disclaimers
    1. You warrant that you have the necessary rights to use the artwork you supply to us to be printed on the goods (Artwork) and to authorise us to use the Artwork for the purposes of fulfilling your order. You agree that we are not liable for any third-party Loss or Claims resulting from our use of the Artwork (such as claims for copyright infringement), and you agree to indemnify us against such Loss or Claims.
    2. You acknowledge and agree that:
      1. you must supply Artwork in accordance with the guidelines specified on the Website;
      2. you must review and approve Artwork during the online check-out process;
      3. it is your sole responsibility to ensure that there are no errors in the Artwork supplied to us;
      4. it is your sole responsibility to ensure any element of the Artwork that needs to conform to a third-party specification to function correctly, including but not limited to, barcodes, QR codes, any other GTIN codes, is set up in accordance with the issuing authority’s instructions; and
      5. it is not our responsibility to check or amend Artwork supplied to us and we will print Artwork in the form that is uploaded and approved by you.
    3. You further acknowledge and agree that colours may appear differently on your electronic device and as such colours may vary on the finished goods. You also acknowledge and agree that the colour on your product may be impacted by the printer used, as well as the materials used in the goods. We print on uncoated goods, which means exact colour matching is not possible. If exact colour matching is essential we do not recommend proceeding with this product.
    4. We may need to reject Artwork supplied by you for a number of reasons, such as:

      1. the file that you have supplied containing the Artwork is corrupt or is in an invalid format or otherwise is not in the format required by Inke;
        the Artwork lacks the minimum resolution required for it to be useable;
      2. the Artwork does not comply with the printing guidelines specified on the Website;
    5. Should your Artwork be rejected, we will request changes to the Artwork file from you in order for it to be compatible. If you do not rectify the problem in a timely manner, your order will be refunded minus the Processing Fee. If you require assistance from us to get your Artwork into a compatible format you agree that we may charge any associated graphic design costs to you.
  1. Pricing And Ordering
    1. Product prices and shipping fees (if applicable) are specified on the Website. We reserve the right to change product and shipping pricing at our discretion and without notice.
    2. Unless otherwise stated, all prices are in Australian Dollars. GST (as that term is defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)) is added to the order total for all shipments within Australia.
    3. By placing an order via the Website (Order), you are offering to purchase the products on and subject to these Terms.
    4. While we try our best to fulfil all Orders, you agree that we have the right to accept, reject or cancel an Order for any reason at any time, and all Orders are subject to availability of the relevant products. If we cancel an Order, we will provide a full refund of all monies paid to us in relation to the cancelled Order.
    5. An Order confirmation will be sent to you in acknowledgement of receipt of your Order. This document supersedes all prior correspondence in relation to the Order (verbal, written, graphic or otherwise). Any changes to the Order may only be made with our approval.
    6. To purchase products via our Website, you must use a valid credit and debit card. We use our bank merchant facility and Paypal, third party payment processors, to process payments and we do not collect or record any credit card details provided by you when making purchases via the Website. You are responsible for any credit card fees or surcharges that apply to your payment.
    7. We may offer sales and discount codes (each a Promotion) from time to time, and you agree that:

      1. Promotions apply to full priced items only;
      2. only one discount code can be used in connection with an Order;
      3. discount codes cannot be used in conjunction with any other offer;
      4. discount codes are not transferable;
      5. discount codes must be used by the date specified (where applicable);
      6. Promotions cannot apply retrospectively to previous Orders; and
      7. we may change or cancel any Promotion at any time and without notice within its sole discretion.
  1. Shipping And Delivery
    1. We aim to process and ship Orders within 2 business days (dependant on stock levels) of the Order being placed. This is an estimate only and may be subject to change. You agree that we are not responsible for any Loss suffered by you where an Order is not processed or delivered within the estimated time frame. We will notify you via email if there are any significant processing or delivery delays in relation to your Order. You agree that we are not responsible for any Loss suffered by you where an Order is not processed or delivered within the estimated time frame. We will notify you via email if there are any significant processing or delivery delays in relation to your Order.
    2. When placing an Order, you agree that it is your responsibility to provide accurate information to us. Where inaccurate delivery information is provided, you agree that a redelivery fee may apply and is payable by you.
    3. Delivery must be accepted and signed for in person. It may otherwise result in a failed delivery attempt and you will be responsible to any associated costs.
    4. We ship within Metro Melbourne to the following post codes only:
      3001 3002 3003 3004 3006 3008 3010 3011 3012 3013 3015 3016 3018 3019 3020 3021 3022 3023 3025 3026 3027 3028 3029 3030 3031 3032 3033 3034 3036 3038 3039 3040 3041 3042 3043 3044 3045 3046 3047 3048 3049 3050 3051 3052 3053 3054 3055 3056 3057 3058 3059 3060 3061 3062 3063 3064 3065 3066 3067 3068 3070 3071 3072 3073 3074 3075 3076 3078 3079 3081 3082 3083 3084 3085 3087 3088 3093 3094 3095 3099 3101 3102 3103 3104 3105 3106 3107 3108 3109 3110 3111 3121 3122 3123 3124 3125 3126 3127 3128 3129 3130 3131 3132 3133 3134 3135 3136 3137 3138 3141 3142 3143 3144 3145 3146 3147 3148 3149 3150 3151 3152 3153 3155 3156 3161 3162 3163 3164 3165 3166 3167 3168 3169 3170 3171 3172 3173 3174 3175 3176 3177 3178 3179 3180 3181 3182 3183 3184 3185 3186 3187 3188 3189 3190 3191 3192 3193 3194 3195 3196 3197 3198 3199 3200 3201 3202 3204 3205 3206 3207 3800 3802 3803 3805 3976.
    5. If you are located outside of the above delivery areas you can arrange for the collection of your order from our Braeside premises by selecting the “pick up” option when making your purchase on the Website. You will be sent an email when your goods are ready for collection, after which you can attend our address between the hours of 9.00am to 3.30pm to pick up your goods. Please ensure that you have the order reference number or name so that we can make the collection process as efficient as possible.
    6. Delivery prices are dependent on the value of your goods. The price will be automatically determined based on your cart when you are checking out on the Website. You are responsible for paying shipping costs unless we offer you free shipping.
    7. In order to keep delivery costs down an exact time for delivery cannot be arranged. If that is important to you, it is recommended that you select the pick-up option at checkout and you pick up the goods from our Braeside address
    8. Once an Order is dispatched, we will send you a confirmation email.
    9. We deliver on trucks, with goods stacked on pallets or skids. Once the truck has reached your designated point of delivery it is your sole responsibility to unload the truck without assistance from the delivery driver, and you are liable for any Loss caused by you or your personnel whilst unloading the goods. Your point of delivery must have ample access for a truck and you must have a forklift available for lifting pallets. If there is no forklift at the delivery site, you (or other persons with you) must unload the goods at your own risk in a safe manner in accordance with occupational health and safety (OHS) guidelines. Insufficient access, equipment or facilities at the point of delivery may result in a failed delivery attempt and the goods being returned to our depot with a note for you to collect the good, and we are not liable for any Loss you incur as a result.
    10. We kindly request that you inspect all products on delivery to confirm they are what you ordered and do not have any faults or defects (noting our Artwork Policy and Disclaimers listed above at 2). If you believe that your Order has been lost or damaged in transit, please contact info@boxesonline.com.au.
  1. Title And Risk
    1. Title in the product(s) comprising an Order is retained by us and will not pass to you until full payment in cleared funds is received by us.
    2. To the extent permitted by law, all risk of loss or damage to the product(s) passes to you when the Order is delivered to you at your nominated delivery address.
  1. Australian Consumer Law
    1. Our goods come with ‘consumer guarantees’ (Consumer Guarantees) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) which cannot be excluded by these Terms.
    2. Nothing in these Terms shall override your rights as a consumer under the Australian Consumer Law, your Consumer Guarantees or any other non-excludable rights you may have at law.
  1. Refund Policy For Change Of Mind
    1. Subject to your rights under clause 5 above, we do not offer refunds for returns due to ‘change of mind’.
  1. Returns Policy For Faults And Incorrect Products
    1. Please carefully read our Artwork Policy and Disclaimers above at 2 as errors in Artwork supplied by you will not be considered faults under this clause.
    2. If you believe any of the products purchased on or through the Website are faulty, defective, have a problem or are not what you ordered, please notify us by email at info@echoboxesonline.com.au (this is referred to as a Fault Notice) with the following information:

      1. customer name;
      2. date of purchase;
      3. order number;
      4. product(s) being returned;
      5. reason for return;
      6. photos of any fault or defect (if applicable); and
      7. the outcome you request.
    3. So that we can best deal with the relevant issues, we kindly request that you email all Fault Notices to us within 14 days of the products being delivered to you.
    4. Upon receiving a Fault Notice, we will promptly assess and discuss all Fault Notices with you, and:

      1. where we agree there is an issue with your product, we will ask you to return the product to us and you will be entitled to receive a remedy listed below; and
      2. where we are unable to determine whether there is an issue with your product, we will ask you to return the product to us for further assessment.
    5. Where a product is returned under clause 7 and the product is not the product ordered, you are entitled (at your election) to a replacement product to the same value or a full refund and we will pay for return shipping costs.
      Where a product is returned under clause 7 and the product has a minor or major problem (as defined in the Australian Consumer Law), you are entitled (at your election) to a replacement product to the same value or a full refund and we are responsible for paying return shipping costs.
  1. User Accounts
    1. We may assign you a username and/or password and account information in order for you to access and use certain areas of the Website or require you to establish your own account access using a username and password chosen by you (Login). Each time you use your Login, you will be deemed to be authorised to access and use the Website in accordance with the Terms.
    2. It is your sole responsibility to protect the security and confidentiality of your Login and for all activities on the Website using the Login, including without limitation all communications, transmissions and obligations (including, without limitation, financial obligations) incurred on the Website through such access or use of your Login.
    3. You must immediately notify us of any unauthorised use of your Login or any other actual or threatened breach of the Website’s security that you may be aware of.
  1. Personal Information
    1. We are committed to the transparent management of your personal information.
    2. So that we can fulfil your Orders, we will need to collect certain personal information from you.
    3. We agree to take all reasonable steps to protect your personal information submitted to us via the Website in accordance with our Privacy Policy.
  1. Intellectual Property
    1. Echo Boxes Online is a trade mark of Echo Cartons Pty Ltd. Other product and company names displayed on the Website may also be trade marks of their respective owners.
    2. We are the exclusive owner of, or otherwise have a licence to use, all images, videos, literary works, designs, source code and data, and any other copyright matter contained in the Website (Content).
    3. While you may browse or print the Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of this Website or the Content for any other purpose.
  1. Third Party Links

The Website may include links to third party websites, over which we have no control. Such links do not indicate, expressly or impliedly, any endorsement by us of the third party website or the products and services provided on that third party website. You agree that we are not responsible for the availability of, and content provided on, third party websites. We make no representations or warranties as to, and accept no responsibility for, the accuracy of information on third party sites, or that third party sites will be virus free.

  1. Limitation Of Liability
    1. Subject to clause 5 of these Terms, without overriding any Consumer Guarantees, and only to the extent permitted by law, you agree:
    2. your use of, and reliance on, this Website (including all Content) is entirely at your own risk, and we exclude our liability to you (including because of our negligence) for all types of Loss resulting from your use of or reliance on this Website (including all Content), however incurred;
    3. Echo Boxes Online does not make any representations, warranties or guarantees in relation to the supply of goods or services by Echo Boxes Online via the Website; and
    4. Echo Boxes Online disclaims all liability in connection with any Loss arising out of or in connection with any use of, or reliance on, the Website.
  1. Indemnity
    1. You indemnify us (and our representatives) from and against all Claims and Loss, which may be bought against or suffered or incurred by us (or our representatives) arising out of or in connection with a material breach of these Terms by you (or your representatives) or an unlawful or negligent act or omission carried out by you (or your representatives) in relation to these Terms.
    2. Your obligation to indemnify us under this clause will be reduced proportionally to the extent that we caused or contributed to the Loss or Claim.
  1. Governing Law
    1. The Terms are governed by and are to be construed in accordance with the laws of the State of Victoria, Australia and you agree that the courts of the State of Victoria, Australia will exclusively adjudicate over any dispute in relation to these Terms.
    2. If any term of these Terms conflicts with the provision of any legislation of the Commonwealth of Australia or any State, that legislation will prevail.
    3. This Website may be accessed from outside Australia. We make no representation that the Content available through this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.
  1. Definitions
    1. Claim means any allegation, debt, cause of action, liability, claim, proceeding, suit or demand of any nature, whether present or future, fixed or unascertained, actual or contingent, at law, in equity, under statute or otherwise.
    2. Consequential Loss means special, incidental, indirect or consequential damages, loss of revenue, anticipated savings, profits, goodwill, reputation, interest or business.
    3. Loss means loss, damage, liability, charge, expense, outgoing, payment or cost of any nature or kind, including all legal and other professional costs, and includes Consequential Loss.
    4. Processing Fee means $80.00, which you agree is not a penalty but a genuine pre-estimate of Loss suffered by us in relation to the cancellation and covers Loss relating to matters such as administration costs, cancelling suppliers, loss of income and bringing forward other clients’ projects.